We currently offer three UK mainland delivery options, please note the estimated delivery times are 7-10 days providing the item is in stock. We endeavour to dispatch your order within 48hrs but please allow up to 28 days for delivery, unless advised otherwise.
When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.
Our delivery costs increase with the bulk of your order, due to this we have set our the following delivery tarriffs. For special items, bulk orders, or special delivery instructions (including overseas orders) please order via phone or email.
Orders under £25 will be subject to a postage charge of £2.95, which will be applied at the time of checkout and added to your invoice.
Orders over £25 will be subject to a postage charge of £8.95, which will be applied at the time of checkout and added to your invoice.
Orders over £200 will be subject to a postage charge of £12.95, which will be applied at the time of checkout and added to your invoice.
International shipping costs are provided as an estimate only, In the majority of cases the price illustrated below is correct. However, due to some destinations and the weight of some goods, this may vary - in this instance we shall contact you with a quote prior to dispatch.
The prices quoted on our website include VAT at the current rate. If the order is being dispatched to a non-E.C. country then the VAT can be deducted, the checkout will automatically calculate the total according to the destination. Responsibility for local taxes and duties on orders sent VAT free, lie with you the customer.
The international shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout (see delivery for costs).
* We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items.
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.
Should we be unable to fulfill all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.
Only one delivery charge is applicable for part orders - we shall only debit your card for items actually dispatched. If you would prefer to receive all items in one delivery please notify us at the time of placing your order. In exceptional circumstances there may be times when we are unable to fulfill your backorders i.e. if a supplier withdraws a product without prior notification. In this situation the goods already received are only eligible for a refund if unused and returned in a saleable condition as stated in our returns policy.
We cannot guarantee to fulfill backorders although we very rarely experience such problems.
We hope that any product that is purchased through the miltonandmanor.co.uk group will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.
- We do ask that all products are returned to us within 28 days of receipt, in a saleable condition.
- You are required to take reasonable care of items.
- All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily - please ensure they are kept and folded in a clean environment).
We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.
We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.
Some but not all items are sold with a 12 months warranty, if you have any problems with your purchase we can offer help and assistance.
Please contact us prior to returning any faulty goods. We may ask you to initially provide images of the fault via email. In most instances it will be necessary for the goods to be returned to us for inspection, and in some cases we shall have to forward these onto the supplier. Please allow up to 28 days for an outcome, although we endeavour to do this as quickly as possible. If the goods are found to be faulty, the cost of the return postage will be refunded to you, and you will be offered a replacement or a refund. If a fault is thought to be caused by misuse or negligence or it occurs outside the warranty period, the item will be returned and a charge may be payable to us. Please ensure all returned items are in a clean condition, we are unable to accept any soiled goods.
In no circumstances will a replacement item be sent out, until the goods have been received by us and inspected.
If you received a free product or a promotional offer with your order, and this order then needs to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.
If you wish to keep the promotional item, and return only the purchased item, we would require payment to be made for the promotional item at the published RRP; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.
If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.
If you are at all unsure, please do not hesitate to contact us on 01568 709189.
Once we have received and inspected the returned item we shall then proceed with the refund. Refunds will be sent out by cheque made out in the original payee's name.
If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.
For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to Milton & Manor) for the amount of the original postage cost, or we can contact you to gain card details, however if it is more convenient then please contact us on 01568 709189.
Once we have received and inspected the returned item we shall then proceed with the exchange.