Our main trading address is Milton & Manor, Sunnybank, Kingsland, Herefordshire, HR6 9SE.
Welcome to miltonandmanor.co.uk website terms and conditions of use. Please read these carefully as they affect your rights and liabilities under the law and set out the terms under which Milton & Manor makes items available to you via www.miltonandmanor.co.uk.
We recommend you revisit these pages regularly to be kept informed of any changes to our terms and conditions, as we reserve the right to change and update from time to time.
Materials on this website are displayed solely for the purposes of promoting miltonandmanor.co.uk range of products and services. All rights including copyrights are owned by miltonandmanor.co.uk
miltonandmanor.co.uk cannot guarantee that your use of the website will not cause damage to your computer, it is your responsibility to ensure you have the right equipment to use our websites safely and to screen out anything that may damage or harm your computer.
As an online retailer our main method of communication is via email, therefore we would ask that you ensure your system is set up to receive our electronic communications appropriately.
We have placed links on our website to other sites you may like to visit at your discretion. We do not have any control over any third party sites and their content.
Unauthorised use of these websites may result in a damages claim and/or be a criminal offence.
We reserve the right to modify or withdraw temporarily or permanently this website or microsites (or any part thereof) with or without notice.
We make every effort to describe and show items as accurately as possible; despite this slight variations in items may occur. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
If by mistake we have underpriced an item we shall not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances we shall notify the correct price to you, so you can decide whether or not you wish to order the item at that price.
All prices shown are pounds sterling and inclusive of V.A.T. at the current rate.
If there is anything which you do not understand or if you wish to obtain further information please contact us (01568 709189 or email email@example.com).
Shopping with miltonandmanor.co.uk is easy:
We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. At certain times some items may however be out of stock, and although we always try to get stock replenished, this is not always possible. In order to ensure an item is in stock we recommend phoning our customer services to check 01568 709189. In some circumstances we may be out of stock at the time of dispatch and we will notify you accordingly
If you place an order and the item is out of stock we shall of course keep you informed.
Upon entering the checkout you will be asked for the cardholder's name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.
You will then be passed to our payment service provider, where you will be required to enter your payment information. miltonandmanor.co.uk group's payment service provider is "Nochex". Please note you do not have to bank with them to use this service. You will notice your browser will now display https:// and a padlock symbol will be shown in the lower left hand corner indicating a secure area for your sensitive information.
We accept Visa, Mastercard, Maestro and Visa Debit.
We do have anti-fraud measures in place that may automatically fail any credit or debit card. If your transaction has failed, please try the following:
- Make sure there are no spaces in the credit card number
- Check you have entered the correct expiry date
- Ensure you have entered the 3 digit card security code from the back of your card
If you are still experiencing problems please call us and we can take the details and process the order manually.
It is possible we may have to contact you once you have completed your order online as we have secondary anti-fraud measures in place, which will flag up anything unusual with the payment details (e.g. incorrect postcode etc.) We appreciate whilst this can be frustrating it is paramount in reducing online fraud, thus benefiting both parties.
We shall contact you by email outlining the problem and requesting that you contact us so your order can be processed.
We shall always include your order number upon contacting you, so you know this is not a "phishing" email.
We appreciate you may prefer to place an order by phone. Therefore, please contact us and we shall be happy to help – 01568 709189. For ease and speed please have all your details to hand - product reference, delivery details, payment method etc.
Your order is an offer to buy from us, nothing we do or say will amount to any acceptance of that offer, until we actually dispatch an item to you, at which point a contract will be made between us. At any point until then we may decline to supply an item to you, upon which we shall contact you and advise you.
We shall take all reasonable care so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer, if a third party procures unauthorized access to any data you provide when contacting us.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- We are unable to obtain authorisation of your payment
- The identification of a pricing or description error
However we are not obliged to give a reason for declining an order.
Please note that all payments are handled by miltonandmanor.co.uk and "Milton and Manor" will appear on any bank statements.
If for any other reason beyond our control we are unable to supply a particular item, we shall not be liable to you except to ensure that you are not charged for that item.
Under the Consumer Protection (Distance Selling) Regulations you have a statutory right to cancel your order and receive a full refund (delivery up to standard rate only) - except Special Orders as noted below. You may cancel your order up to and including the seventh day after receipt of the item(s).
If you wish to cancel your contract you should notify us in writing either by letter (miltonandmanor.co.uk, Milton & Manor, Sunnybank, Kingsland, Herefordshire, HR6 9SE) or by email to firstname.lastname@example.org (Cancellations must be sent to this email address and not to any individual within the company). Items are returned at your cost.
If you wish to change your order prior to dispatch please contact Customer Services on 01568 709189 or by email to email@example.com
We currently offer three UK mainland delivery options, please note the estimated delivery times are 7-10 days providing the item is in stock. We endeavour to dispatch your order within 48hrs but please allow up to 28 days for delivery, unless advised otherwise.
When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.
PLEASE NOTE: Milton & Manor ship orders directly to the customer. Should you wish us to send your order to an interim manufacturer i.e. curtain maker/ roller blind company, we will ship directly to third parties but it is the Customer's responsibility to ensure that they have checked the fabric for any errors or inconsistencies prior to being made up. Milton and Manor accept no responsibility once the fabric has been cut for manufacture.
Orders under £25 will be subject to a postage charge of £2.95, which will be applied at the time of checkout and added to your invoice.
Orders over £25 will be subject to a postage charge of £8.95, which will be applied at the time of checkout and added to your invoice.
Orders over £200 will be subject to a postage charge of £12.95, which will be applied at the time of checkout and added to your invoice.
For bulk orders you may which to contact us first to confirm delivery costs.
International shipping costs are provided as an estimate only, In the majority of cases the price illustrated below is correct. However, due to some destinations and the weight of some goods, this may vary - in this instance we shall contact you with a quote prior to dispatch.
The international shipping costs are calculated according to the value and destination of your goods and will be calculated at the final checkout (see delivery for costs).
* We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items.
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.
Should we be unable to fulfill all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.
Only one delivery charge is applicable for part orders - we shall only debit your card for items actually dispatched. If you would prefer to receive all items in one delivery please notify us at the time of placing your order. In exceptional circumstances there may be times when we are unable to fulfill your backorders i.e. if a supplier withdraws a product without prior notification. In this situation the goods already received are only eligible for a refund if unused and returned in a saleable condition as stated in our returns policy.
We cannot guarantee to fulfill backorders although we very rarely experience such problems.
We hope that any product that is purchased through the miltonandmanor.co.uk group will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.
- We do ask that all products are returned to us within 28 days of receipt, in a saleable condition.
- You are required to take reasonable care of items.
- All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily - please ensure they are kept and folded in a clean environment).
We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.
We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.
Some but not all items are sold with a 12 months warranty, if you have any problems with your purchase we can offer help and assistance.
Please contact us prior to returning any faulty goods. We may ask you to initially provide images of the fault via email. In most instances it will be necessary for the goods to be returned to us for inspection, and in some cases we shall have to forward these onto the supplier. Please allow up to 28 days for an outcome, although we endeavour to do this as quickly as possible. If the goods are found to be faulty, the cost of the return postage will be refunded to you, and you will be offered a replacement or a refund. If a fault is thought to be caused by misuse or negligence or it occurs outside the warranty period, the item will be returned and a charge may be payable to us. Please ensure all returned items are in a clean condition, we are unable to accept any soiled goods.
In no circumstances will a replacement item be sent out, until the goods have been received by us and inspected.
If you received a free product or a promotional offer with your order, and this order then needs to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.
If you wish to keep the promotional item, and return only the purchased item, we would require payment to be made for the promotional item at the published RRP; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.
If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.
If you are at all unsure, please do not hesitate to contact us on 01568 709189.
Once we have received and inspected the returned item we shall then proceed with the refund. Refunds will be sent out by cheque made out in the original payee's name.
If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.
For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to Milton & Manor) for the amount of the original postage cost, or we can contact you to gain card details, however if it is more convenient then please contact us on freephone 01568 709189.
Once we have received and inspected the returned item we shall then proceed with the exchange.
Bespoke goods are any goods specifically personalised and/or tailored to your specifications. All of our Footstools are considered bespoke (unless sold as ex-display).
Orders for bespoke goods cannot be cancelled or changed once work has started on them.
Bespoke goods which are delivered as described and are in good condition will not be refunded. We reserve the right to charge for re-delivery of bespoke goods returned in error.
We are not responsible for customer generated mistakes, errors or defects including measurements, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.
Faulty goods will be refunded under our standard refund policy (see section 4). Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. Please email firstname.lastname@example.org and we will contant you in regards to the fault and how to return the goods.
The liability of miltonandmanor.co.uk and any of its microsites in contract (including negligence of breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall miltonandmanor.co.uk or employees be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.
Reaching Us By Telephone: You can contact a member of our team between 8am and 6pm on 01568 709189. After hours please leave a message and we shall return your call on the next working day.
By Email: If you would like to ask a question or have any comments please email email@example.com. We aim to respond to all emails within 12 hours of receipt.
By Post: Please address all postal correspondence to: miltonandmanor.co.uk, Milton & Manor, Sunnybank, Kingsland, Herefordshire, HR6 9SE
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
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